13 April 2021

Questions to Ask Before Hiring a Cleaning Service

Hiring a cleaning service can be a big task! Your home should be a place you feel rested, recharged, and rejuvenated. And making sure your space is clean can help improve your mental and physical health.

As a customer, you want to choose a company to provide the best quality, professional house cleaning service at the best possible price. Whether you're looking got a one-time cleaning, deep cleaning, or recurring services, or even someone to vacuum and dust the office, there are many options out there.  But how do you know who to hire for your job?

Questions to Ask a Cleaning Service Before Hiring

We talked to Mike Pelton, owner of Molly Maid Virginia Beach. As a leader in cleaning services, he had some great advice on key questions to ask to know whether or not a particular cleaning service would be the best fit for you. Here are a few of his questions to consider.

What Are Your Rates?

You want the best quality maid service for YOUR budget. Most professional house cleaning services can evaluate your home and work within the budget you're comfortable with. Many companies also offer free estimates or will schedule a consultation, so check their website.

Are You Insured?

Insurance is important. When someone else comes into your home, uses cleaners with chemicals, and handles your belongings, you want a guarantee that you're covered in case something happens.

What’s Your Worker Turnover Like?

This will give you a good idea of how they treat their employees and how satisfied employees feel in their work. A happy employee will take clean your house like it's their own. An unhappy employee will not have as much motivation to pursue a standard of excellence. You want someone cleaning your home with whom you can build a relationship on trust.

How Long Have You Been in the Cleaning Service Business?

This can establish credibility within the community. Have any of your friends or neighbors used their service? Are they a family-owned business? Not all businesses need to be decades old, but it's up to you to establish what level of expertise and legacy you're looking for. Many companies like Molly Maid, Cleaning Authority, and MaidPro are well-established franchisors with trustworthy brands.

What Type of Training Do Employees Receive?

You want someone taking care of your home who knows what they're doing. It's so much more than just being able to clean with a mop or dust with a cloth. Most companies provide high-level, professional training to their maids and cleaners and hold them to a high standard. Don't be afraid to ask about it.

What Cleaning Products Do You Use?

You may have a preference for eco-friendly products if you're conscious of the environment. Maybe you or your family members are sensitive to certain harsh chemicals or scents in house cleaners. You may have concerns about COVID-19. If so, you may prefer a service that offers anti-microbial and anti-bacterial cleaning services that thoroughly sanitize.

Do You Do a Background Check on Everyone You Hire?

Your home is your safe place. If you're letting someone into that space, you should be able to trust them. You want to be comfortable with them having unsupervised contact with your belongings while cleaning. That's why it's important that employees are background-checked. In addition to insurance, some companies have "bonded" employees, meaning that they have insurance policies designed to protect against the risk that an employee will intentionally steal or damage the property of one of the company's clients.

What Kind of Services Does Your Company Specialize in?

Not all companies are created equal. Many choose a service to specialize in so they can fine-tune their skills. Choose a company that meets your specific needs for a cleaning plan.

These can include:

  • residential cleaning services (one-time or rotating)
  • apartment cleaning for move-outs
  • carpet cleaning or upholstery cleaning
  • deep cleaning services
  • post-renovation cleanups
  • apartment move-outs
  • emergency cleaning services
  • janitorial services for offices and commercial businesses
  • housekeeper services
  • specific rooms (kitchen, bathroom, living area)

Will I Have the Same Team if I Have a Recurring Cleaning Service?

Sometimes, having the same team can help establish a personal relationship with the maids who clean your home. It can be helpful for them to become familiar with your particular home's needs. If that's not important to you, then you can skip the question.

What Precautions Are You Taking to Protect Against COVID-19?

In the past year, we've become more cautious about who we let into our homes. Understandably, there may also be some concern about how they disinfect cleaning tools between homes to avoid cross-contamination. Ask the cleaning service about the ways they protect their customers and staff from COVID.

What Kind of Quality Assurance Do You Have for My House Cleaning? What if I'm Not Satisfied With the Service I Receive?

Many home cleaning services guarantee that they will correct any unsatisfactory service if you contact them within an immediate time frame. If not, ask how they would resolve any possible dissatisfaction.

Are You Ready to Hire a Cleaning Service?

Looking for one of the top-rated house cleaning services? Contact Molly Maid to schedule a free consultation and get an estimate for your home. Whether you need a deep clean, one-time spring cleaning, or ongoing services, you'll find what you need. Now that you know all the right questions to ask a cleaning company, you're all set to get your house cleaned! If you're in the Hampton Roads area, check out our suggestions for the best local maid services.



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Molly Maid, Virginia Beach
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