FAQ

What is FamilyApp?
FamilyApp is a new type of messenger app with content and services to keep you safe and connected to the people you care about most.

What are some of FamilyApp’s features that make it better than text?
When you are a member of many different groups, having one place to keep all your communication makes things much easier, especially if people in those groups have both iOs and Android. You can also edit/delete messages that have already been sent, and make custom emoji reactions!

What is end-to-end encryption?
End-to-end encryption means the only ones who can see your messages are the sender and recipient. More importantly, encryption prevents the app from storing copies of your messages on its servers. No one else can see them, including the FamilyApp team. This privacy system locks each of your chats, allowing only those included in the message to see what’s going on. You’ve got the keys, not us

How do I make a family?
Within the app, you’ll notice two separate indicators towards the bottom of the screen. Under the “Contact” indicator, select the “Families” section. On this screen, select the plus sign icon in the upper right-hand corner of the screen. This will give you the option to create a new Family or Group. Select “New Family.” The following screen will prompt you to give your new family a picture and title. Next, you’ll be asked to enter a DISPLAY NAME. This will be your display name only in the new family you are creating, and any other existing display names will remain the same in other groups, families, and chats. Check out our “tips” article for step-by-step screenshots and instructions on how to make a new family.

How do I make a group?
As you’re setting up FamilyApp on your mobile device, you’ll notice two separate indicators towards the bottom of the screen. Under the “Contact” indicator, select the “Groups” tab at the top of the screen. Selecting the plus sign icon in the upper right-hand corner of the screen will give you the option to create a new Group. Select “New Group.” The following screen will prompt you to give your new group a picture and title. Next, you’ll be asked to enter a DISPLAY NAME. This display name will be your handle in the new group you are creating. Check out our “tips” article for step-by-step screenshots and instructions on how to make a new group.

How do I invite contacts to FamilyApp?
You’ll notice two separate indicators towards the bottom of the screen. Tapping the “Contact” indicator will show you any Families and Groups in which you are currently included. You’ll notice a tab at the top that says “People.” During your first visit to the “People” tab, FamilyApp will ask your permission to access your phone contacts. Granting us permission to access your contacts will immediately sync them to our app. This creates a quick and easy way to invite your friends and family to join FamilyApp! You can also hit “invite more friends” at any time. This will set up a text message where you can add a contact’s name and send them a link to download the app.

How do I send a picture?
Select the chat you wish to enter. At the bottom of the screen, select the small green plus sign. From here, you can choose “photo gallery” to select an image from your camera roll. Once you’ve selected the photo you’d like, it’ll show your photo in full screen. Here, you can include a message to go along with your photo or video. Once you’re ready, hit the green paper airplane to send it off! You can also select “take a photo” to take a new photo! Don’t forget, you can also select “record audio” to send a custom audio message.

How do I edit/delete a sent message?
To edit a message, hold your finger down on the message you’d like to edit. From here, select “edit message” or “delete message,” and make your edits!

How do I add a member to a group?
Select the desired group chat, then navigate to the chat’s main profile screen by selecting the Group Chat’s title at the top. From here, you can see the chat’s main picture and who is in the group. Select “add member” to add anyone who has FamilyApp!

How do I delete a member from a group?
Select the desired group chat, then navigate to the chat’s main profile screen by selecting the Group Chat’s title at the top. From here, you can see the chat’s main picture and who is in the group. Tap the name of the member you wish to delete and select “remove member.”

How do I delete a member from a family?
Under the “Contacts” section, navigate to the “Families” tab. Select the family you wish to edit. This will take you to the family profile screen. From here, there are two ways to delete a member. First, from the main family profile screen, you can select the pencil icon in the top right. This will take you to the “family settings.” Select the family member you wish to delete and select “Remove from Family.”

How do I make a user an admin of my family?
Under the “Contacts” section, navigate to the “Families” tab. Select the family you wish to edit. This will take you to the family profile screen. From here, there are two ways to make a member an admin. First, from the main family profile screen, you can select the pencil icon in the top right. This will take you to the “family settings.” Select the family member you wish to make an admin and select “Make an Admin.”

How do I mute a conversation?
From the main “chats” screen, swipe left on the conversation, group, or family you wish to mute, and hit “mute.”

How do I archive a conversation?
From the main “chats” screen, swipe left on the conversation you wish to archive and hit “archive.”

How do I pin a conversation?
From the main “chats” screen, swipe left on the conversation you wish to pin and hit “pin.”

How do I edit my master profile picture or name?
From the main “Chats” screen, if you select “Chats” at the top, You can see your master profile. This will show all the families and groups of which you’re included. Here, you can also edit your master profile picture and name. To change your name, tap the black pencil icon at the top tight. To change your profile picture, hit the green camera icon. From here, you will be prompted to “take a photo,” “choose from library,” “emoji,” or “gradient.”

How do I change my name or profile picture within a group or family?
Keep in mind, you have one overall profile picture on FamilyApp. However, you can change your profile image and name for any families and groups in which you are included. To change your profile picture or name within a family or group, navigate to the family’s or group’s profile page. Select the member you wish to edit. Then, select the white pencil icon in the upper right. From here, you can edit the display name in the text box at the center of the screen. To change your profile picture, select the small gray camera icon on the current profile picture. From here, you will be prompted to “take a photo,” “choose from library,” or “select a gradient.” Admins of families and groups can edit all the members.

How do I react to a message with a custom emoji?
Within the group chat, you’ll notice a small, gray smiley face emoji by each message. If you tap this emoji, you will be given a menu of emojis. On the first screen, you’ll see your most recently used emojis. However, the other emojis at the top represent categories of all the other emojis available. Scroll through and select your custom reaction emoji!

How do I find a specific chat?
If you have a lot of different groups and chats, it can be helpful to find what you need quickly. From the main “Chats” screen, in the top left corner, you can see a magnifying glass icon. From here, you can search for the name of any group or chat and quickly find it!

What is FamilyApp Discover?
Now you can browse the latest articles from FamilyApp within native Android and iPhone apps! To access this great content, open your FamilyApp. Look at the bottom of your screen. Tap the “Discover” tab and you’ll be able to see all of our latest must-read articles.